Firefox Quantum Crashes in Windows 10

Mozilla Firefox has undergone a complete overhaul and they’ve played an absolute masterstroke with the unveiling of Firefox Quantum.

It has won over users within a very short span of time due to the sheer speed with which it executes commands as well as it’s extremely easy to use user interface.

However, one area where it is found lacking is the oft-occurring crashes. It tends to often crash on Windows 10, and that ruins the whole experience for users. Even though it has drastically cut down on the amount of RAM utilization when compared to its predecessor, the crash is a serious blow to its credentials of challenging its arch-foe, Google Chrome. This is an issue which the developers at Mozilla need to fix very quickly. In the meanwhile, we’ve come up with some tricks of our own to help you get around Firefox Quantum crashes on Windows 10.


Create a New Places Database

Many users have complained about Firefox Quantum crashing on their Windows 10 system due to a corrupt Places Database. Places Database basically comprises of the files that store any bookmarks, annotations, history etc. Follow these steps to create a new Places Database:

  1. Open the menu, click Help and then select Troubleshooting Information.
  2. Now scroll down and click Open Folder in front of the Profile Folder option.
  3. Now exit Firefox Quantum.
  4. In the folder you just opened, find and rename places.sqlite to places.sqlite.old and places.sqlite-journal to places.sqlite-journal.old.
  5. Once you’ve renamed both the files, relaunch Firefox. It will now create a new places database file.
    Note: Please keep in mind that using this method will clear all browsing history along with bookmarks.


Turn Off Hardware Acceleration

Firefox sometimes freezes if it is coupled with GPU and built-in graphics chips while using Hardware Acceleration. Turn off Hardware Acceleration to resolve Firefox crashes in Windows 10.

  1. Click menu and select Options.
  2. Under the Performance heading, deselect the checkbox for Use recommended performance settings.
  3. Now also uncheck the checkbox for Use hardware acceleration when available.
  4. Exit Firefox and then relaunch it.


Prevent Accessibility Services

Accessibility Services have been a leading cause of Firefox Quantum crashes on Windows 10. Luckily, you can easily disable the Accessibility Services. To check whether they’re enabled, click Menu, point to Help and select Troubleshooting Information. Now check the Accessibility section to see if it is set to True there. If this is the cases indeed, follow these steps to disable accessibility services:

  1. Click the menu button and select Options.
  2. Select Privacy & Security option on the left.
  3. Scroll down to Permissions.
  4. Select the checkbox for Prevent accessibility services from accessing your browser.
  5. Restart your browser to apply the changes.

Additionally, make sure that you’re using the latest build of Firefox Quantum. If you experience crashing even after you’ve followed the suggestions we’ve provided above, perform a clean install. Good Luck!

Raza Ali Kazmi

Raza Ali is content editor and publisher at Sorcim Technologies.